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Maps won't finish downloading in Garmin Express (why was this closed with no resolution?)

I just bought a new map, can't download it it gets stuck at 2.5%

I have already lost 3hrs trying to do follow trouble shooting recommendations. 

installed -reinstalled, ran as admin etc.

even reset my device (276cx) 

tried from a mac, a PC etc.

the exact similar issues on the web are over 3 years old.. why isn't it fixed yet?