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Cannot reach Garmin servers

Hi Community,

I am facing a big issue with my Windows 10 laptop. Using any 7.x version, I am not able to connect to Garmin servers. Express can detect my Fenix 6X pro and my Edge 1000 but no way to update them.

If I install an old 6.20 version it seems good. But if I proceed to the 7.x automatic upgrade, the issue comes back.

I have tried all the tips described in the Garmin FAQ but no way.

Is there something I am missing ?

Thanks in advance for your help.

Top Replies

jeroen.vandenbulcke over 1 year ago +1

I had the same issue for a couple of months now and tried all proposed steps that Garmin suggested, but none of them worked.

Today I uninstalled Garmin Express, deleted all Garmin related folders in C…

All Replies

0 537875887ece42899bdc71ca78889ca4 over 1 year ago

Bonjour,

Jai exactement le même problème , ce n'est toujours résolu... Pas de solution à proposer !

0 jeroen.vandenbulcke over 1 year ago

I had the same issue for a couple of months now and tried all proposed steps that Garmin suggested, but none of them worked.

Today I uninstalled Garmin Express, deleted all Garmin related folders in C:\users\<yourusername>\appdata\local (the folders Garmin and Garmin_Ltd._or_its_subsid)

Then I downloaded and installed the latest Garmin Express version from their website. After this the error disappeared and finally I could connect again.

0 537875887ece42899bdc71ca78889ca4 over 1 year ago in reply to jeroen.vandenbulcke

Merci pour les infos

0 ManuBzh over 1 year ago in reply to jeroen.vandenbulcke

That is THE solution. It worked perfectly for me!
Thanks a lot Jeroen!

This solution should be sticked ;)

0 SUSSAMB over 1 year ago in reply to ManuBzh

No need to stick it as a full uninstall process is already in the Garmin FAQ

0 4989117 over 1 year ago in reply to jeroen.vandenbulcke

thanks for the tip :) I did it and now Garmin Express could find my wifi network, but... there is a message error of synchronization with Garmin connect :/ I tried all solutions possible, it seems unsolved

0 MicRos66 over 1 year ago in reply to SUSSAMB

I followed the 'full uninstall' process several times without success but after deleting ALL Garmin folders after un-installing (including in AppData folders and re-installing Garmin Express as an Administrator, the problem was resolved. The advise from Garmin engineers was as follows:

Uninstall Garmin Express (FAQ: Full Uninstall of Garmin Express/Garmin Express Fails to Uninstall)
Open File Explorer by pressing the Windows key + E
Click This PC (if necessary)
In the Address Bar, enter: C:\Program Files (x86)\Garmin
Delete any Express folder present, if found
In the Address Bar, enter: C:\ProgramData\Garmin
Delete the CoreService folder, if present
In the Address Bar, enter: %localappdata%
Open the Garmin folder
Open the express folder
Delete all files in this folder
Close all windows and reboot the computer
Reinstall Garmin Express (http://www.garmin.com/express) as an administrator

Right click the installer file
Left click Run as Administrator