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Garmin 255 missing some data on connect, present on phone

I have steps and sleep stats missing (not sure if there is anything else) on Connect for Wednesday 22 March 2023, but it is present on the watch. I've tried syncing on android multiple times. I've also installed Garmin Express and synced that way. Still nothing. Funny thing is I did a run on that morning and that is showing up!

Any ideas on how to force the sync? Surely it should be possible if the watch contains the information?

Extra info: I did a factory reset my phone on Thursday morning, 23 March 2023, not sure if this through things off.

0 Former Member over 2 years ago

[deleted]

0 4372715 over 2 years ago in reply to Former Member

Thanks a mil for your reply.

- How do I access the files from the watch for the manual upload?

- Why is it likely that files are not present on watch? How long are they stored? Are they deleted after a "unsuccessful" sync? I would have thought files would be present on the watch for at least a week or two.