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Garmin Drive 52 , issues installing updates

mazzinia
over 1 year ago

Hello,

since a few days i have an update available and pending in Garmin Express



but I keep getting error when trying to install (the dimension of the update grew slightly, but that didn't change things)



I've tried various things, including installing Garmin Express on a different computer and registering the Garmin Drive 52 there, but I got the same issue/error.

If I install optional updates located under utilities/optional updates/language files , they download and install correctly

Note that

and I get the same error if I try to redownload the whole content

Help is appreciated, thanks

  • 0 over 1 year ago

    Add on

    2023-03-13 15:04:50.6136 | 18 | I | InstallDlcOperation-3328534663 setting phase to Downloading.
    2023-03-13 15:04:50.6952 | 33 | I | Downloading 7
    2023-03-13 15:04:50.7580 | 9 | I | Starting Download {@Downloadable}
    2023-03-13 15:04:50.7580 | 9 | I | 9ee1d8b1 - Existing file MD5 comparison. Expected: Actual: 945de952d478f3bcfeea0014636edb7d
    2023-03-13 15:04:51.0607 | 29 | I | 9ee1d8b1 - Beginning download at byte index 0. (OK)
    2023-03-13 15:04:51.5785 | 32 | I | 9ee1d8b1 - Download succeeded.
    2023-03-13 15:04:51.5855 | 10 | I | Starting Download {@Downloadable}
    2023-03-13 15:04:51.5855 | 10 | I | cfb7ffe9 - Existing file MD5 comparison. Expected: Actual: 779f99b619a57187b046890b64f71c65
    2023-03-13 15:04:51.6631 | 29 | I | cfb7ffe9 - Beginning download at byte index 0. (OK)
    2023-03-13 15:04:52.1650 | 20 | I | cfb7ffe9 - Download succeeded.
    2023-03-13 15:04:52.1650 | 33 | I | Starting Download {@Downloadable}
    2023-03-13 15:04:52.1650 | 33 | I | f8f55502 - Existing file MD5 comparison. Expected: Actual: 3c48d4f524e05c5e1671ee0c8b3e0187
    2023-03-13 15:04:52.2486 | 29 | I | f8f55502 - Beginning download at byte index 0. (OK)
    2023-03-13 15:04:52.7585 | 33 | I | f8f55502 - Download succeeded.
    2023-03-13 15:04:52.7585 | 32 | I | Starting Download {@Downloadable}
    2023-03-13 15:04:52.7585 | 32 | I | a0a20aef - Existing file MD5 comparison. Expected: Actual: ade92fee3bbaae187ea6999792069a15
    2023-03-13 15:04:52.8700 | 29 | I | a0a20aef - Beginning download at byte index 0. (OK)
    2023-03-13 15:04:53.3818 | 8 | I | a0a20aef - Download succeeded.
    2023-03-13 15:04:53.3818 | 18 | I | Starting Download {@Downloadable}
    2023-03-13 15:04:53.4894 | 27 | I | 06b64a38 - Beginning download at byte index 0. (OK)
    2023-03-13 15:04:54.0022 | 10 | W | 06b64a38 - Byte comparison failed. Expected: 394720 Actual: 394754
    2023-03-13 15:04:54.0022 | 10 | E | RetryOnFault failed 1 times out of 1.

    I think one of the files part of the update is corrupted on the server

  • +1 over 1 year ago in reply to mazzinia

    This error has been reported and is being actively worked on.  Please contact Product Support by phone or chat to be added to the notification list when resolved.

    Garmin | Select a Location

    ***Update - This issue should now be resolved.  If continuing to receive an error, please contact Product Support by phone or chat as requested above.