Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

garmin express quit unexpectedly 7.16.1.0

danielrds
over 2 years ago

I searched on google and did many things that I saw,
install framework, run in compatibility mode, none of them worked (obviously I already did a full reinstallation of the program), it was working fine until the previous version.

https://imgur.com/a/z49BJnS

  • 0 over 2 years ago in reply to sholling
    It's working now, but I had to uninstall "deleting the files" from the desktop and install everything again, but now I can't add my watch because "we're unable to add this device because our servers are unavaliable at this time"
  • 0 over 2 years ago in reply to danielrds

    Use 7.15.0.0 it works

  • 0 over 2 years ago in reply to sholling

    Works!!

     i can add my device now!

    The hard part will be knowing when garmin will release a good version, it's the first time I've had a problem with this in 4-5 years of garmin

  • 0 over 2 years ago in reply to スペース インベーダー
    スペース インベーダー said:
    Edit 2: If you guys can't wait and you REALLY want to roll back to 7.15.0.0, since Garmin does not keep previous versions available, I suggest you Google the SHA256 checksum, that being f10cc83fcdd4cf3fc8002068dadba6ab2073bd735f4e1e822012d07e0aeead47 ;)

    Unless you've been cleaning up the old downloaded versions, you will find the downloaded install files for older versions sitting under C:\ProgramData\Garmin\CoreService\Downloads\Application.

  • 0 over 2 years ago in reply to AuldNik

    That is correct: \ProgramData\Garmin\CoreService\Downloads\ contains, respectively, previous applications (directory Application) as well as older firmware (directory Firmware) – it worth noting that the treasured Garmin FAQ does not make any mention of this - however, to make 7.16.1.0 go past that “Garmin Express quit unexpectedly” and have it “working” (yes, that’s sarcasm), it must be uninstalled by specifying “Delete all Garmin Express files from your computer” which inevitably wipes out said local repository.

  • 0 over 2 years ago in reply to スペース インベーダー
    スペース インベーダー said:
    it must be uninstalled by specifying “Delete all Garmin Express files from your computer” which inevitably wipes out said local repository.

    That unfortunately did NOT work for me.  Ironically that option actually does NOT delete all the Garmin Express files.  You also need to delete (or rename) the Garmin directory from "C:\Users\<username>\AppData\Local" in order to delete ALL Garmin Express files.  :)   

    • First uninstall with the delete all files option,
    • Then delete "C:\Users\<username>\AppData\Local\Garmin" to finish deleting the rest the express files 
    • Reinstall 7.16.1+ and it works fine.

    Found the info for how to work around this bug in the Garmin subReddit:

    www.reddit.com/.../

  • 0 over 2 years ago in reply to Jeff_Burns

    I had done that, and it didn't work,
    just installing version 7.15 worked

  • 0 over 2 years ago in reply to Jeff_Burns

    This persevering and unresolved problem can be divided in two concatenated, although unrelated, issues:

    1. Garmin Express Install/upgrade (aka: "Garmin Express quit unexpectedly" after upgrading to 7.16.1.0): upgrading/downgrading or installing different versions while retaining %localappdata%\Garmin (connection/user info stored as LiteDB NOSQL database) and %localappdata%\Garmin_Ltd._or_its_subsid doesn’t really do anything, as the "Delete all Garmin Express files from your computer" during uninstall suffices for a functioning re-installation of 7.16.1.0 (losing previous version of the installer one may subsequently require in the event of "issue #2 - Connectivity" - copying the content of %allusersprofile%\Garmin\CoreService\Downloads\Application before uninstall is HIGHLY recommended).
    2. Connectivity (aka: "I've installed Garmin Express 7.16.1.0, however I get a "We're unable to add this device") - The latest Garmin Express alters the way it communicates with Garmin’s servers (as I explained - without further exploring the matter - a couple of posts above), therefore it may or may not work according to where you are geographically located: I verified this by connecting to some clients I manage abroad via VPN – while 7.16.1.0 does not work (the usual “We’re unable to add this device” message.) in the country I am, it works fine once I am connected via said VPNs (some countries do, some countries do not), hinting at some replication issue (as per the latest Express request for resources that the previous version doesn't) on Garmin’s side. Downgrading to 7.15.x.0 addresses the issue (it would be nice of them to have an official 7.15.x.0 available for download until all this is sorted).

    That would be all for Garmin’s umpteenth (and mostly unacknowledged, in spite of the fact that there are multiple reports of this issue, hence it works for some and/or it doesn't for some others) blunder, which will be, eventually, addressed sooner or later; at the moment I am writing this (almost two weeks since the release of the latest Express), nothing has changed.

  • 0 over 2 years ago in reply to スペース インベーダー

    very very complicated.

    I feel garmin doesn't care about their old users. You have no idea of the BIG PROBLEM that garmin caused me, a loss of R$3000 (money from my country), which is equivalent to 2x minimum wages. lately garmin has been my biggest disappointment, for now, downgrade to 7.15 solved my problem(ps: i don't use vpn, i live in brazil)

    I own an FR645m as I said before. And the watch's GPS inexplicably stopped working, I'm running without the watch because the garmin doesn't work anymore.(gps signal) Look, I created a topic about this a while ago here, but nobody answered. I've looked for help everywhere, I've done everything they told me and nothing worked. I'm hanging by a thread, my will is to take the garmin to the judge, because a watch that has been very well cared for, for 3-4 years, losing such an important function (such as the gps) makes no sense. My watch is new...I feel wronged by garmin. they want me to buy another one and I don't have the money for that...a garmin is very expensive in my country.

    forums.garmin.com/.../my-gps-died

  • 0 over 2 years ago

    Installed 7.15.2.0, but did not help. The sign still appears. At work, everything is the same - the GE works. Strange.