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Express doesn't work after update

mickledore over 2 years ago

Just installed an update to Garmin Express. On PC running W10. Using a Edge 530.

Yesterday everything was fine.

Now all I get is an error message and cannot move into Express.

Connect works fine.

My gear is not found. I have uninstalled express and downloaded it from Garmin but that doesn't do anything.

What is happening, and what can I do to sort it out?

0 JohnfromPA over 2 years ago

If you are familar with Windows, you might try the procedure at https://support.garmin.com/en-US/?faq=CNYikpxnK73h9lU6YXTGr5.

0 mickledore over 2 years ago in reply to JohnfromPA

Hi there, and thanks.

Think the problem has just been sorted.

I've spent a long time talking to the help desk over here in UK and it looks like we've got to the bottom of the problem. So obvious that we never saw it, and only found the answer by chance.

Live and learn.

0 JohnfromPA over 2 years ago in reply to mickledore

Can you enlighten us as to what you did?

0 mickledore over 2 years ago in reply to JohnfromPA

Yes. Blindingly obvious...now!

I didn't know, and help desk never thought to check, but there are two types of cable to connect to USB sockets.

One just does power and the other does data too. I had tried several cables and sockets, but must always have been using power only cables.

We checked everything at least twice, and only solved the problem by chance.

Won't make that mistake again.

0 JohnfromPA over 2 years ago in reply to mickledore

“Help desk never thought to check”. I’m a bit surprised that checking the cable was not the first thing they would have recommended. When devices don’t communicate, the first thing to check is it the proper cable and is it functioning properly.