This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Drive Smart 50 Voice Command Issues after Updating Maps (Find Place Gives Error: "This Feature is not Supported in American English for Canada")

3097452 over 2 years ago

I have just updated the maps on my Garmin Drive Smart 50 using Garmin Express.

After update, Drive Smart 50 Voice Command started to have issues after Updating Maps/Software.

(When I say: Find Place Gives Error Message: "This Feature is not Supported in American English for Canada")

I checked that the Text language, Voice Language and Keyboard are all in American English.

Not sure what to do.

0 3097452 over 2 years ago

I re-installed the map - still same problem

0 SUSSAMB over 2 years ago in reply to 3097452

See this FAQ https://support.garmin.com/en-GB/?faq=cFc1ueuoRf7ofHjYbWfu9A

If none of that helps then try a master reset

0 3097452 over 2 years ago in reply to SUSSAMB

Thanks. You are always kind and helpful. But this time, I tried that and it did not work. So, I called Garmin customer support and they said that this is an issue they seem to have right now (a bug) which they are working on fixing. Because Voice Command works for Category for instance. So, I will try to update in a few weeks to see if the problem is solved.

It may be because of the repeatedly failed updates which happened a couple of weeks ago, which I suspect were because of Rogers Telecom nationwide outage - which could affected the servers or some of the routes. I have Bell and not Rogers for data, but still, the infrastructure is so intertwined that it could have been affected and as a result may have corrupted some of the files during the update.

Or may be it is just a bug with the Device OS update.

Anyway, thank you dearly all the same.

0 SUSSAMB over 2 years ago in reply to 3097452

Good to know Support were able to help. Keep us posted.