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Venu 2 and Windows Express

I have been using my Venu 2 for about 9 months, one day it stopped being connected to Express. Express cannot find the watch.

I don't have a cell phone or tablet to connect with. I contacted Garmin chat line, I was told to try testing it another computer, the other computer did recognize the watch. I can't use the other computer to install Express on because it a works computer and they don't allow it. There must be something that has changed in Windows through an update because it was working fine about until a month ago.

Garmin chat line sent me new cable but that didn't help. They sent me new divers, that didn't help. Does anybody other suggestion to try?

0 JohnfromPA over 3 years ago

Just on a whim, because I had something similar, right click the Garmin Express icon and then in the drop down menu select Troubleshoot Compatibility. In my case for months on end Express would rarely run; perhaps 1 out of 10 times. I decided to do the compatibility check and it runs consistently. My Windows 10 reported it was compatible with Windows 8 and I let Windows use that option. I never determined why this happened; the Dell laptop can factory new with Windows 10 and is about 2 years old.

This action can be reversed if need be..

0 9467018 over 3 years ago in reply to JohnfromPA

Thank you for the response.

I tried, did the Windows 8 then loaded the Express, it opens in, add device. I click on it and it look for the watch but doesn't find the watch.

Thanks for the try