Continuous crashes of Garmin Express

I see now that on 08.07.2021 a new version (7.7.1.0) has been updated. But the reported issue has begun the last 2--3 days.

Now it looks like it's impossible to start the program even after a lot of attempts   

Delete the current version and install the latest version directly from Garmin, see if that helps

Thanks SUSSAMB, I did it today (I was abroad until now):

• Uninstalled old version with all files
• Installed new 7.8.1.0 version
• Exactly the same crash!

Appending the dump

Please help me

Btw is it possible to copy the data in the unit folder to the Garmin Connect site to view the results? (Question due to the impossibility to start Express...)express.exe.5756.zip

I also tried to run as an admin, but the result is exactly he same.

Adding a dump...    express.exe.3728.dmp.zip

Please HELP!

The analysis of the dump file suggest express.exe is crashing with 0xc0000006 STATUS_IN_PAGE_ERROR.

There are many root causes for this error but corruption of some of the Windows system files is most likely in my experience.

0:008> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for WindowsBase.ni.dll
*** WARNING: Unable to verify checksum for PresentationFramework.ni.dll
*** WARNING: Unable to verify checksum for System.Runtime.Remoting.ni.dll
*** WARNING: Unable to verify checksum for System.Windows.Forms.ni.dll
*** WARNING: Unable to verify checksum for System.Management.ni.dll
*** WARNING: Unable to verify timestamp for nvumdshim.dll

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 112515

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 306609

    Key  : Analysis.Init.CPU.mSec
    Value: 796

    Key  : Analysis.Init.Elapsed.mSec
    Value: 273558

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 353

    Key  : CLR.BuiltBy
    Value: NET48REL1LAST_C

    Key  : CLR.Engine
    Value: CLR

    Key  : CLR.Version
    Value: 4.8.4400.0

    Key  : Timeline.Process.Start.DeltaSec
    Value: 41

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 7.8.1.0


NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
eax=077ef51c ebx=077ef5f8 ecx=05a0ec78 edx=05a12f34 esi=05a0ec78 edi=077ef524
eip=6c683e35 esp=077ef508 ebp=077ef540 iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
System_ni+0x663e35:
6c683e35 ff1520ff126c    call    dword ptr [System_ni+0x10ff20 (6c12ff20)] ds:002b:6c12ff20=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 6c683e35 (System_ni+0x00663e35)
   ExceptionCode: c0000006 (In-page I/O error)
  ExceptionFlags: 00000000
NumberParameters: 3
   Parameter[0]: 00000000
   Parameter[1]: 6c12ff20
   Parameter[2]: c000009c
Inpage operation failed at 6c12ff20, due to I/O error c000009c

PROCESS_NAME:  express.exe

ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

EXCEPTION_CODE_STR:  c0000006

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  6c12ff20

EXCEPTION_PARAMETER3:  c000009c

DETOURED_IMAGE: 1

FAULTING_THREAD:  ffffffff

STACK_TEXT:  
00000000 00000000 hardware_disk!Unknown+0x0


STACK_COMMAND:  ** Pseudo Context ** ManagedPseudo ** Value: ffffffff ** ; kb

SYMBOL_NAME:  hardware_disk!Unknown

MODULE_NAME: hardware_disk

IMAGE_NAME:  hardware_disk

FAILURE_BUCKET_ID:  IN_PAGE_ERROR_c000009c_c0000006_hardware_disk!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x86

OSNAME:  Windows 10

FAILURE_ID_HASH:  {ea62a297-497b-7186-6930-07689f01e67d}

Followup:     MachineOwner
---------

Thank you so much Scillonian, but unfortunately I got no Win System File Corruption:

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

May be all this begun after a Windows Update, but GE has been the only software affected.

Fortunately the manual upload went perfectly, but I would strongly like to solve this problem: first time after years of use...

Are all Windows updates installed?

Possibly not as the crash dump indicates you are running Windows 10 version 20H2  (build 19042) while the current release version is Windows 10 version 21H1 (build 19043).

Do you have Visual Studio installed? Do you have any third-party anti-malware software installed?

These can be another cause of this error code.

Have you run DISM.exe and CHKDSK.exe to check and repair Windows?

From an 'Administrator' command prompt:

DISM.exe /Online /Cleanup-image /Restorehealth

chkdsk C: /f /r /x

Thanks again Scillonian!

All Windows updates are installed. Not the optional ones, like 21H1 because of some driver. But remember that this version worked perfectly with version 7.7 and previous ones.

Visual studio is installed, only windows anti-malware is installed and disks are checked and optimized regularly.

Does 7.7 still work if you install it?