I am having an issue trying to update my Camper 770 LMT via Garmin Express on a Windows 10 laptop.
I have 2 Garmin Sat Navs, a Camper 770 LMT and a Nuvi 2569. When I started Garmin Express, no devices attached it showed that the Nuvi had 3 updates available, one of which was a new map. There were no updates showing for the Camper. When I selected the Camper and clicked on "Refresh to check for updates" I simply got the standard error message "Sorry, we're having issues communicating with our servers"
I Connected my Camper and tried again and got the same error. I then connected my Nuvi and successfully updated it via Express and also installed the map in Basecamp.
I then rebooted and tried to update the Camper again, several times and just got the same error over and over.
I enabled WiFi on the Camper and attempted to update directly from the device, all I get from the Camper is "Cannot communicate with the update server. Try installing updates later".
I checked for updates to Express itself and found there was an update available. I attempted to install that but the installation failed. I tried to uninstall and the uninstall also failed. I eventually spent an hour or so stripping the registry of reference to Garmin software (after uninstalling basecamp and POILoader) as the documented “Removing Garmin Software and Garmin Registry Keys in Windows” does not actually remove all the relevant keys.
I then downloaded the latest version of Express, 7.7.0.0 which was in itself interesting as the version I had downloaded the previous day was 7.5.0.0, and reinstalled Express. This completed successfully and I then added my devices back into Express.
On attempting to update the Camper I get exactly the same error, on attempting to update the Nuvi it connects to the server with no issues and comes back stating that the Nuvi is up to date.
I set up Express on my CAD system, also Windows 10, and got exactly the same error messages.
When I spoke to Garmin Support, initially via chat, followed up by a call, I was told the issue is with drivers on my PC, which it is fairly obviously not otherwise Express would fail on both the Camper and the Nuvi, and they recommended that I did a clean install of Windows. A rather drastic fix! I asked to speak to someone who actually knew what they were talking about and was told they would escalate this and someone would call me back within 20 to 30 minutes. That was 4 days ago now.
It does appear that there is an issue with at the server side, the fact that Express, on 2 separate systems, can communicate successfully when looking for updates to the Nuvi 2569 but both installations fail to communicate when looking for updates for the Camper 770, and the Camper itself also fails to communicate with the server when attempting to directly communicate with the servers.
