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impossibilité de synchroniser garmin express windows 7.5

9923327
over 4 years ago

les activités du jour apparaissent mais  la synchronisation reste bloquée le 15 mai depuis plusieurs jours et apres reinstallation du garmin express et reset de la montre avec reconnection au compte et avec maintes synchros, rien n'y fait (cf copie d'écran à l'appui) 

merci de votre aide

 

  • 0 over 4 years ago

    You will most likely need to delete cached device's sync data that has gone wrong: you will find it under C:\ProgramData\Garmin\CoreService\[Unit ID]\Sync

    (make a copy first, obviously, just in case, and shut down GE before you do it)

    The just reconnect the device and open GE and try to sync again.

  • 0 over 4 years ago in reply to Krzemien

    thanks for your answer unfortunately it doesn't work. I close GE , delete the foder "sync" with sub folders and run GE after but it doesn't change anything. I check the path and the folder sync is created again with exactly the same old date of synchronisation. I delete the folder again and uninstall GE and install it one more time : the same state. I turm the forerunner 30 off and active it and run GE :same state

    Have you a new solution ?

    Thanks for your help 

  • 0 over 4 years ago in reply to 9923327

    I'm afraid that exhausts my knowledge at this stage and your next and best port of call should be Garmin Support, either via e-mail or phone.