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Garmin Cyclops Europe update fail

Hi.

Today (and other times recently) I have been notified that an update is available for my SmartDrive 61. When I try to update using my desktop (Windows 10, 64 bit) the update fails and I get an error message. When I check for updates using wifi (instead of connecting to the PC), it seems that the software and maps are up to date. I uninstalled and reinstalled Garmin Express, and went through all the steps suggested, but the problem persists.

I have checked the information on Garmin Express and the update that fails relates to a Garmin Cyclops Europe update file of 179.22 kbs.

I have tried chatting to Garmin online, however I got nowhere with the guy, although I was not aware that the problem relates to Garmin Cyclops Europe.

Anyone know how to resolve this?

Thanks

0 Madrus over 3 years ago

Same here

0 Blueknight856 over 3 years ago in reply to Madrus

Madrus. I contacted Garmin via their webpage and sent an online email. The emailed me a link to an piece of software to uninstall Garmin Express. I used that, restarted the computer, then went through the hard drive and deleted all Garmin folders that had been left behind. Rebooted again and downloaded/reinstalled GE. All working fine (so far).

0 Madrus over 3 years ago in reply to Blueknight856

Thank you. I have switch from PC to Mac and managed to update everything without GarminExpress errors. However, when I start Garmin device, I see the error message there.