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Garmin Express Quit Unexpectedly Windows 10 on Purchase of Updated Charts

I am running the latest version of Windows 10 Home on a Lenovo Yoga Laptop. I have fully uninstalled an old version of Garmin Express including using advance options to uninstall from the registry and downloading/reinstalling the most recent version of Garmin Express. My Garmin CHartplotter (8212/8215) is registered and there is a chart update available. My charts are currently version 2018.52 and I am trying to purchase version 2021.0. I click the link showing a discounted price, and I get "GARMIN EXPRESS QUIT UNEXPECTEDLY." Any attempt to close, or close and relaunch, uninstall, reinstall has the same result. Does anyone out there have a solution?

0 2787055 over 3 years ago

Help, I'm having the same problem

0 SUSSAMB over 3 years ago in reply to 2787055

Your best bet is to contact Product Support

0 Catherine over 3 years ago

I was never able to purchase from my Lenovo PC laptop. I borrowed a friend’s Mac laptop, downloaded Garmin Express, logged in to my account and purchased the software with no issues. Then I was able to log onto my Garmin Express account on my PC laptop and the charts were visible. I downloaded successfully to a 32gig SD card. Went from 2018 charts to 2021 charts...amazing difference!

0 2787055 over 3 years ago in reply to Catherine

Thanks for the note. I will try my wife’s PC to see if that will work. If not I will try a Mac. Like you I tried everything to make it work on my PC.