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Garmin Express does not support this device. Please use Garmin Map Updater (Fenix 2)

After a few hours of disappointments, I gave up on connecting my Fenix 2 watch to Garmin connect (windows)

The Garmin Express finds it, (displays its model and serial number), but shows a message like this:

"Garmin Express does not support this device. Please use Garmin Map Updater. Please use Garmin Map Updater." followed by a Download now button.

Funny enough the Garmin Map Updater doesn't install either.

I have read several similar reports with different devices/models. Some of them as old as 10 years!

Is that such a big problem that Garmin can't fix?