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Unable to install Connect IQ Watch faces due to Garmin Connect thinking I'm on old firmware

Former Member over 4 years ago

So got my new Fenix 6. Set it up on garmin express and updated from 9.0 to 13.10. Synced.

Tried to add some new watch faces but keep seeing message my watch needs updating. Indeed from within Connect IQ Store my watch shows it's version 9.0 even though it's updated to 13.10. I've tried removing it from the store, removing it from garmin express and adding back but still thinks its on version 9.

Is there a fix for this please. Very frustrating.

Not a good start for a 'flagship' watch.

thanks

Adam.

view in garmin connect

view from the store

0 Former Member over 4 years ago

Solved it. Had not applied the update to the watch from the actual watch. showed an update to 13.10 was available from the system menu. applied the update and now working as expected. confusing that. would have thought express would have applied the update and not just staged it to the device. oh well.

0 SUSSAMB over 4 years ago in reply to Former Member

Great, I'll close this thread