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run data not syncing

Former Member over 4 years ago

ran with Venu SQ + Garmin HR Dual. As I was running the watch was recording info correctly. When I finished the run, I saved the activity & it said it was saved. It immediately showed the route & basics afterwards, including a calc. for VO2 Max, which is not something it always does. The data on my run NEVER transferred to Connect??? When I go to history on my watch, it has all zeros and an incorrect time. The history on my watch shows I did the activity ran, and it lists it about the time I ran, but it has no data attached to it. The only thing that was different with this run than priors was some additional widget from Strava i had on the watch. I have 3 fields of data, and this was on one of those fields. I thought it would bring additional info to the Connect website, but instead it may have prevented the download? Garmin shows the run under other readings (i met the intensity minutes due to the run), and shows my HR graph going up when I look at the day with HR (it shows the higher rates due to the run). The watch starts recording running activity after 2 minutes, so it is logged my run with a grey runner initially, as the watch assumed a run. What I don't get is where's the data?! Why did it not sync??

After I ran and cooled down a bit, I took off the Garmin HR device. This was after the run was saved & shown to me, and at that point, I figured it was saved everywhere & would be on Connect when I got home Horror, it wasn't.

Thanks Garmin Community for any suggestions!

0 seilogramp over 4 years ago

Can you zip the FIT file associated with this activity, then attach it to your post? We can take a look at it.

0 Former Member over 4 years ago

Download.zip FIT_TYPE_4.zip

0 Former Member over 4 years ago

not exactly sure if this is the correct set of data. Venu SQ is about 3 weeks old. The run data would be from October 31st. The time would have been around 4:30 pm until maybe 6 or so. It was about an hour and a half activity, so you can skip any short activities under an hour. thanks!

0 seilogramp over 4 years ago in reply to Former Member

Just the FIT file(s) from the \GARMIN\ACTIVITY folder.

With your Garmin device connected to your computer
Open the drive associated with your device.

Look for your FIT file under the \Garmin\Activity folder

zip the file and attach it to this thread. We can look at it to see what might be wrong.

0 Former Member over 4 years ago in reply to seilogramp

2020-10-31-16-10-41.zip

0 seilogramp over 4 years ago in reply to Former Member

I was able to fix this FIT file to make it acceptable to Garmin Connect by using FIT File Tools section remover. It's a free online tool that is able to fix a lot of issues, especially this type. I see the start/stop points are not at the same location, so maybe there is data missing.

To dig deeper into why this happened, I used FFRT. It appears that activity recording ended abruptly and without the expected summary records. This can happen if the watch crashed or was simplify stopped without saving the run, or if there are corrupt or too many files in the \GARMIN\ACTIVITY folder.

It's suggested to regularly clean out the \GARMIN\ACTIVITY folder on the device using these directions: Removing Recorded Activities to Free Up Space on a Garmin Fitness Device

Unzip this file - 2020-10-31-16-10-41-fixed.zip, then import into Garmin Connect using the import data page.

0 Former Member over 4 years ago in reply to seilogramp

wow!!! thanks so much!! you are amazing!!! you are correct: the start & stop are off because i ran for about 7.3 miles. the point when the data dropped off, I know it. basically, i may have gone under trees or something, and lost satellite. also, i recall that 2 files crashed, so there's another fit file folder with the corresponding info on it, i suspect. but this is the majority of the run, and the data is awesome to have. Thanks!! I will try to see if i can find the data file from the second part of the run, so i can get all of them recorded. right where it left off i normally pick up the pace for a small distance (interval run training), so the hr data would be very different to see.

0 Former Member over 4 years ago in reply to Former Member

2020-10-31-13-59-50.zip

this is the one prior & after. it may not be the missing data, but maybe it is?!O_FILE.zip

0 Former Member over 4 years ago in reply to Former Member

the O.file is because when i connected to my computer the watch, it told me i had 2 bad sync files. what did i do? i tried to open them using windows, so that's what it has the O in front of it. the first time i synced to the computer i knew there was an issue and tried to save the data files, but ended up maybe saving them on non-compatible program.

0 Former Member over 4 years ago in reply to Former Member

O_FILE (3).zip