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Device fails to connect to Express intermittently - requires disconnecting and re-trying but in the process I lose my activity !

Former Member over 4 years ago

Device fails to connect to Express - unplug and re-try successfully, sync as normal, however no activity is uploaded and device has now re-set to zero and last activity appears to be "gone" and when I browse FIT files, today's activity is not there - help!

0 SUSSAMB over 4 years ago

Which device?

0 Former Member over 4 years ago in reply to SUSSAMB

Garmin 500 - not the newest version, about 5 years old - this problem happens every so often where it just doesn't connect when I plug the USB into my PC (and today I gave it nearly 2 hours to see if it would pick it up as sometimes it could take 3/4/5 mins to connect whereas other times it's instantaneous

0 SUSSAMB over 4 years ago in reply to Former Member

I suggest you try a master reset, I assume your software is up to date? If still having a problem call Product Support for help.