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Garmin Express won't let me sign in

Hi all,

I very recently updated to GE 7.1.2.0 (not without difficulty. Got a lot of "installation failed, try again later").
Now the new GE asks me for my e-mail and password when I click on my watch on the GE home menu.

https://imgur.com/xpoWgfu

The e-mail and password are correct (they work on the website), I even successfully changed the password.
And yet I can't go beyond this step.
GE just brings me back to this login screen. No error message, no incorrect password message. Just the same "enter your e-mail and password" screen.
An endless loop.

After 3 or 4 tries, the Garmin server even banned my IP...
"Error 1015 Ray ID: * • 2020-08-21 20:58:49 UTC

You are being rate limited - What happened?

The owner of this website (sso.garmin.com) has banned you temporarily from accessing this website.

Cloudflare Ray ID: * Your IP: * Performance & security by Cloudflare "

Has anyone had this problem before?
Is it just bad timing/maintenance? This happens right after I've upgraded to 7.1.2.0.
Wish I could login and sync my 6X... :-/

Top Replies

TomTheMachine over 4 years ago +1 verified

Update: so I've downgraded to 7.1.1.0 and GE now lets me sign in again.
So the problem is 7.1.2.0-related. No idea what it is.

All Replies

+1 TomTheMachine over 4 years ago

Update: so I've downgraded to 7.1.1.0 and GE now lets me sign in again.
So the problem is 7.1.2.0-related. No idea what it is.

0 TheSalamander over 4 years ago

I had the same issue yesterday (Aug 22nd). I wasn't able to find a version of 7.1.1 to downgrade to so I uninstalled 7.1.2.0, reinstalled 7.1.2.0 and I was then able to sign in. Not sure if that solved the issue or if it was the 3 hours between trying to log in after the original upgrade to 7.1.2.0 and the deinstall/reinstall gave Garmin a chance to fix whatever was wrong at the back end.

0 ericvance over 4 years ago in reply to TheSalamander

Here is a suggestion should the problem happen in the future. Garmin express stores some stuff locally on your computer that sometimes causes an upgrade to fail or give "unusual" errors. If an uninstall/re-install doesn't work try following the procedure here: https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/157728/garmin-express-6-12-0-0-doesn-t-recognize-fenix-5x-plus-and-crashes-repeatedly/881428#881428

Hint - you're turning your computer into a garmin virgin.

Aside - I've been talking to garmin since version 6.18 about an issue and they told me they had fixed it with 7.1.0. It wasn't fixed until I did the above procedure.

0 TomTheMachine over 4 years ago in reply to ericvance

Thanks guys. I'll try the procedure to (hopefully) get a working clean install of 7.1.2.0.