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Vivoactive HR will not connect to app or sync since crash...

Former Member over 4 years ago

I have tried; turning both devices off, Bluetooth on and off, deleting and reinstalling Garmin. Plugging into a computer and engaging a computer software expert . Do I except this 4 year old watch is not only going tell the time?

HR monitor only works spasmodically.

Steps track to 6,000 then stop!!!

Top Replies

seilogramp over 4 years ago in reply to Former Member +1 verified

he wasn’t able to load it.

Not sure what the issue would be without seeing any error messages, etc.
Garmin Express is downloadable from here: https://www.garmin.com/en-US/software/express/windows/

Download…
Former Member over 4 years ago in reply to seilogramp +1

You are a GOD!!! Followed your steps and it's worked!! Re- linked to my phone and it's now recognised that too after updating software on the phone. Some tense moments but all working. Thank you…

All Replies

0 seilogramp over 4 years ago

As you've seen, only sometimes power-cycling your device and phone and/or syncing with Garmin Express on your PC or Mac will fix it. Have you tried a full factory reset of your watch yet.?

You can try the more extensive list of troubleshooting steps here: Sync / Connection Troubleshooting Guide

0 Former Member over 4 years ago in reply to seilogramp

I haven’t tried the full factory reset, wasn’t sure how to do that. On Garmin Express on computer I tried with computer tech who remotely logged into my computer - I am in Australia and he couldn’t work out how to get Express on there. I don’t have an apple or Mac Just a Dell Laptop and when he found the right application it wasn’t available at this time he wondered if because of hijaking. I am not that tech savvy.

0 seilogramp over 4 years ago in reply to Former Member

computer tech who remotely logged into my computer

Was this a trusted computer tech? I am typically very skeptical of this sort of thing.

0 Former Member over 4 years ago in reply to seilogramp

Yes, I’ve had laptop there a couple of times as drivers failed and SD card went kaput and I lost everything for a bit, they were able to recover most and get my Laptop functional again. I am older and know little about devices. They are not familiar with Garmin but he went to express when I explain I wanted to plug in watch and he wasn’t able to load it. If he can’t do it I stand no chance.

+1 seilogramp over 4 years ago in reply to Former Member

he wasn’t able to load it.

Not sure what the issue would be without seeing any error messages, etc.
Garmin Express is downloadable from here: https://www.garmin.com/en-US/software/express/windows/

Download instructions and troubleshooting steps here: https://support.garmin.com/en-US/?faq=IB1TjAKZso2F6mKr3hYqy9&productID=168768&tab=topics&topicTag=region_installsetup

Do you know which version of Windows you're using? Needs to be at least Windows 7.

0 Former Member over 4 years ago in reply to seilogramp

I think it’s 10. Not positive. Thank you for that link, I am on mobile but will try that when I open it from laptop and follow previous suggestions you have given.

0 Former Member over 4 years ago in reply to seilogramp

You are a GOD!!! Followed your steps and it's worked!! Re- linked to my phone and it's now recognised that too after updating software on the phone. Some tense moments but all working. Thank you SO MUCH!!

0 seilogramp over 4 years ago in reply to Former Member

Glad to hear it. I will mark my post as the answer and lock this thread. Please let us know if you need anything else.