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Just another one getting server error message from Garmin Express

ieio over 4 years ago

Hi all, just to save someone else's time I can confirm that unfortunately nothing from this page

https://support.garmin.com/en-US/?faq=uZQHyc3C4s2S0wfUYR2QY9&productID=168768&searchQuery=server%20error&tab=topics

helped me:

- Garmin express is up to date

- I'm on a fiber optic connection

- I tested both on a Win10 and Win7 PCs, Win7 just reset and with no security software

- OS time is correct

- no proxy and no vpn

- uninstalled and reinstalled

- I changed Garmin Connect password

- furthermore as soon as the login box appears, a GPUCache folder is created, which is an odd behavior

Looking for these same issues online returns plenty of topics, so what if Garmin starts considering to fix bugs in Garmin Express?

0 SUSSAMB over 4 years ago

If you've tried everything in the FAQ call Garmin Product Support.

0 ieio over 4 years ago in reply to SUSSAMB

I already called, they suggested to follow the steps in that link. Garmin Express is bugged

0 SUSSAMB over 4 years ago in reply to ieio

Well it works for most and invariably when it doesn't it's an issue with the users system

0 ieio over 4 years ago in reply to SUSSAMB

SUSSAMB are you paid by Garmin? I don't know what's your job, but when I say that Garmin Express is bugged, it's a professional report

0 SUSSAMB over 4 years ago in reply to ieio

Nope, but I've been around this and other forums for quite a while and used Express since it came out, on various Windows versions. Very rarely had an issue and always an error my end apart from once. The complaints I've seen have mostly been resolved by following the FAQ, an uninstall then reinstall or by deleting the device from Express then re-adding it. If that hasn't worked for you call Garmin so they can look at your system in detail as occasionally the other problem is an account issue at their end.

0 ieio over 4 years ago in reply to SUSSAMB

SUSSAMB you should ask money! Learn more about IT and PC tech: e.g. when you need to re-install many times a software in order to make it work, after the first reboot it's a software issue not a PC one

0 SUSSAMB over 4 years ago in reply to ieio

Never had to do that though so since the same program works ok for me and not for you then it's likely not the program at fault but the system it's running on? However wherever the fault lies rather than simply ranting if you'd like to resolve it and the FAQ doesn't help you'll need to call Product Support for help.

0 hubaiz over 4 years ago

Also getting 'There was a problem connecting to the Garmin servers. We're unable to sign you in because our servers are unavailable at this time' error message.

I did uninstall Garmin Express and installed it again and this didn't help.

Never had problems with GE until this 7.0.

Any solution to this?

edit: I have an Edge 1030 that worked with GE prior to 7.0 update, after the update I started getting the server error

0 SUSSAMB over 4 years ago in reply to hubaiz

If nothing in this FAQ helps then call Product Support

https://support.garmin.com/en-GB/?faq=uZQHyc3C4s2S0wfUYR2QY9&productID=168768&tab=topics&textPage=1&topicTag=region_commonerrormessages

but ensure first you've done a full uninstall then tried to download Express direct from the Garmin website

https://support.garmin.com/en-US/?faq=6nBhfHhXik18XrRU6BfULA&searchQuery=uninstall%20garmin%20express

0 hubaiz over 4 years ago in reply to SUSSAMB

Already did all that and didn't help.

And now getting an 'Error 1015 you are being rate limited'

I wrote to support as this is unacceptable.