Hi
I have a Garmin Forerunner 645 Music and am unable to update to version 6.6 via Garmin Express.
I have tried a clean 'delete and reset data' followed by opening Garmin Express. My device is found and I am unable to proceed with logging into Garmin, setting language to English, finishing the setup process and then choosing to install the update.
However this results in Garmin Express showing a popup saying 'Plug in your device' with a blue spinner that keeps going on and on. I have left it on for hours with no result.
Part of the log shows:
2020-04-27 20:34:29.1482 | 1 | W | System.IO.IOException: Device is not connected
at Garmin.Omt.Service.Operation.Wifi.ReadWifiOperation.<RunAsync>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Service.Operation.OperationBase`1.<<StartAsync>b__20_0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Service.Operation.OperationBase`1.<<StartAsync>b__20_0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Service.Operation.OperationManager.<>c__DisplayClass23_0`1.<<RegisterTask>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Wifi.TEA.<GetReadWifiResultAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DashboardViewModel.<SendCredentialsToDeviceAsync>d__37.MoveNext()
- I am not using a USB Hub, it's fed directly into a primary USB port
- I have also triede deleting the Device Info XML file before setting up
- I am using Windows 10
- Forerunner 645 Music shows up in Windows Pathfinder during all this
Hoping someone has had a similar experience and can help, otherwise that Garmin is able to assist. Have had some dialogue with my national Garmin support office but they simply stall my issue with useless suggestions unfortunately.
Kind regards