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Garmin Express shows Searching although USB is connected for MAP Update

Former Member over 5 years ago

Hi all,

I have a honda h-rv 2016 model with Garmin navigation. The maps are now old 2015 and I want to update to latest.

When I selected update on Garmin Navigation it told me to go to Honda.garmin.com URL

I visited the URL Selected the Car Model (H-RV 2016) and then was displayed the Garmin Express installation page

1. I installed Garmin Express

2. I have a 32 GB USB which I formatted

3. I connected the USB to my car and the Car wrote the Garmin XML file to the USB (That means the Car Navigation now recognises the USB)

4. I opened Garmin Express and then clicked add device and the searching window came and I plugged in the USB

Nothing happens after step 4. I waited for more than 15 minutes but the USB is not being detected by Garmin Express.

I tried the same on a windows + Mac but get same issue

Screenshot attached herewith.

Kindly advise how to troubleshoot further.

Am I using a wrong USB or do we need some special USB from Garmin

My car has an inbuilt Navigation

0 SUSSAMB over 5 years ago

What format did you use on the usb? Needs to be FAT32

Also where is the xml file? Needs to be in a folder named Garmin usually.

0 Former Member over 5 years ago in reply to SUSSAMB

Thank you for the support. Yes it is FAT32 and the XML file is in a folder called Garmin still the software doesn't detect the USB. Windows detects the USB but only Garmin software doesn't.

0 SUSSAMB over 5 years ago in reply to Former Member

OK, try running through this FAQ https://support.garmin.com/en-US/?faq=l0p9W9vsc37NJ3vH2b5pF6&searchType=noProduct

If that doesn't help you'll need to call Garmin Product Support or Honda.

0 Former Member over 5 years ago in reply to SUSSAMB

I will try to make another USB and see. if the issue still persists will contact Garmin.

0 Former Member over 5 years ago in reply to Former Member

can't I just take my laptop the car and connect the USB port in the car with my laptop and then try opening Garmin software and hopefully if it detects and updates.

0 SUSSAMB over 5 years ago in reply to Former Member

No idea, sorry, I know a little about Garmin but nothing about Hondas