Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem with installation of new version of Express 6.19.4.0

Former Member
Former Member over 5 years ago

I then uninstalled the program and then did a fresh install ... Without success.
Any other users having this problem?

  • Former Member
    0 Former Member over 5 years ago

    yes, multiple installs and uninstall
    new requirement of 472 MS net is poor!!!!!

  • Former Member
    +1 Former Member over 5 years ago

    Check your Control Panel --> Programs and Features --> Uninstall a program and see if you have "Microsoft Visual C++ 2015-2019 Redistributable (x86)" installed. If that's a version later than 14.23.27820, you have to uninstall it for the installation of Garmin Express to succeed. (In my case, I had 14.23.28127.4 already installed.)

    In C:\Users\<your username>\AppData\Local\Temp, there should be a logfile dd_vcredit_x86_201912.....log and in it, you'll probably find these lines:

    [5830:4424][2019-12-19T12:07:42]e000: Error 0x80070666: Cannot install a product when a newer version is installed.
[5830:6768][2019-12-19T12:07:42]i500: Shutting down, exit code: 0x666

    And this exit code trips the Express installer which thinks the installation failed and refuses to continue.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    thanks that did it for me for version v6.19.4.0 had some version installed with 14.24.... after uninstallin git i was able to install express

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Thanks,

    At least the problem is easy to patch or correct for the next update

    I will wait for the next version of Garmin Express

  • 0 over 5 years ago in reply to Former Member

    I got the same problem and a newer version of the vc redistributables installed. But seriously, you cannot expect me to deinstall a newer version right? These are needed for other programs. Pleas make the installer use the newer version instead.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I am experiencing the same issue on my Windows 10 PC.  Never had a problem installing Garmin Express or any other software until version 6.19.4.0.  I confirmed I have a 14+ version of C++ installed.  I uninstalled C++ and tried again to install Garmin Express with no success.  Keep getting error that it cannot locate the x(86).msi file.  Garmin should update the installer to be compatible with the most recent C++ version as this is obviously the issue.  Garmin ??

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Thanks, it worked for me! I had version 14.24.28127, I just don't know if it will impact visual studio

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Uninstalling Visual Studio C++ extensions x86 and letting the Garmin express reinstall it for me worked fine in my case as well.

    > I just don't know if it will impact visual studio

    I'm pretty sure it won't.

  • Former Member
    0 Former Member over 5 years ago

    Awesome, thanks!!!