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Garmin express server issue

Former Member over 6 years ago

Since the new update, 6.15.0, I keep having a message: Sorry we're having problem communicating with our server.

Any info on that? Either on my 2 laptop or mac.

Stef

0 SUSSAMB over 6 years ago

Try deleting your device then re-add it.

0 avisoroka over 6 years ago in reply to SUSSAMB

It didn't work for me

0 SUSSAMB over 6 years ago in reply to avisoroka

Try working through this FAQ then https://support.garmin.com/en-GB/?faq=uZQHyc3C4s2S0wfUYR2QY9

0 Former Member over 6 years ago

0 avisoroka over 6 years ago in reply to SUSSAMB

I've all the above. And reinstalling the Garmin express. No go

0 avisoroka over 6 years ago in reply to avisoroka

Got this message while trying to add a device

0 SUSSAMB over 6 years ago

If you're still having problems after following the FAQ then call Garmin for help

0 avisoroka over 6 years ago in reply to SUSSAMB

The local distributor coldn't help. Garmin should fix the issue with a software update.

0 SUSSAMB over 6 years ago in reply to avisoroka

What makes you think it's a software issue? Call Garmin Product Support for detailed help.

0 sakis MT over 6 years ago in reply to SUSSAMB

I called Garmin support (Poland) with the same problem. They told me it is a known issue reported by many Fenix 5 plus series watch owners and that they are working on the solution. It should not take more than few days.

Interesting is that the connection error shows up only for the Fenix and not for the other three Garmin devices (Vivosport and two Edges) I have paired with my profile. I tried reinstalling Garmin Express, removing device profile from the Garmin folder on my PC. Because of this problem I can not update my Fenix to the latest 7.60 software version. It does not download it even via Garmin Connect Mobile.

All activities, steps and other usual metrics are synced via GCM with no problems though.