- I recently pulled a drive 60 out of mothballs and went to update it, but the updates are failing.I do not have the logs because I cannot find where they are stored.I have looked in Program Files (x86) and did a search for *.log and express*.* with no usable results.
- When I try to update the device all I get in Express is a generic red banner saying an error has occurred and the update stops.
- I followed the steps in the troubleshooting video. I removed and re-added the device. I uninstalled Express, restarted the computer, and re-installed Express, and re-added the device. No change.
- I tried removing the device, closing Express, and restarting Express as an administrator and then re-adding the device, no change.
- I bought a new microSD card and inserted it, no change there either.
- I have reset all the settings and reset the device by holding down the power button for 12 seconds as instructed by the manual.
- After each of these attempts I try removing and re-adding the device in Express.
- I am fairly certain that the issue has to do with the device’s internal memory being full, but I never received a prompt asking if I want to use the SD card for map updates when I inserted it.
- I have not tried running Garmin Express on another computer and seeing if it will update there, but I am willing to give it a shot.
- Is there any way to check to see if the device is even recognizing an SD card is inserted? I didn’t see anything obvious in the settings.
- If anyone has any ideas on what to try next, I would appreciate any help.
