I have a Garmin 645M, When I connect it to my Mac, I'm able to see and add the device in Garmin Express./ However, when I connect it to my Windows PC, Garmin Express doesn't appear to be able to detect or add the device. Although I do see the device in my folder list and can access the files in the device but Garmin Express just not able to find the device. Any Idea?
I went through the steps and still no dice. It's a brand new device from garmin. Like I said, it detects the device on Garmin Express from my Mac computer not my Windows.
I have a Garmin 645M, When I connect it to my Mac, I'm able to see and add the device in Garmin Express./ However, when I connect it to my Windows PC, Garmin Express doesn't appear to be able to detect or add the device. Although I do see the device in my folder list and can access the files in the device but Garmin Express just not able to find the device. Any Idea?
Hopefully you've already found a solution for this by now. Your case sounds similar to mine - Windows could see the device but Garmin Express could not. Just in case your issue is similar, let me refer you to a thread I posted: https://forums.garmin.com/forum/garmin-express/garmin-express-pc/1462972-garmin-express-6-12-0-0-doesn’t-recognize-fenix-5x-plus-and-crashes-repeatedly.
Your device is different from mine, but the symptom of GE not recognizing the device when Windows does is similar. In the last post of that thread I identified some things I deleted from C:\Users\username\AppData\Local\. That might help you. If you already have an open ticket with Garmin, it might be worth mentioning the thread just in case the root cause is similar.
