Purchased MAP with "Ready to activate" and not downloading

CONTINUES:

At the "Purchased" tab at first I saw what I´ve always seen before, a line with the "City Navigator South America NT" and the small cloud to download. Clicked it to download, and at first the map downloaded was CNSA 2018.20. I thought that was odd, because I´ve just bought the new map, why was it the older one. Then I notice the link to "Login". I logged in, then two lines appear, the one that was there and a new one with "City Navigator South America NT" with "Ready to activate" right underneath it. I thought "well this might be the newer map I´ve just bought", then clicked the cloud to download the newer map, but a red banner on GE says "There was an error installing this content", and it doesn´t download, no matter what I do (firewall, run as administrator, etc). When I click the first line, after I logged in, now it downloads the CNSA 2019.10.

So here is my questions: Shouldn´t it download the latest version, 2019.20, instead? And Why the other line has "Ready to activate" and it do not dowonload anything?

Acessing garmin.com, and my Profile there, I see at the bottom, the two Contents/Subscriptions, both City Navigator South America NT, one of those says "Expires: Dec 13 2018" and the other "Expires: Dec 13 2019", this last one I presume is the recently bought map. Does this some how relate to the GE item that is not downloading? I searched everywhere, lots of forums, including this one, and found no answer to this yet. I know now that at my profile I have to contents, now that I bought the map twice (Dec 13 2017 and Dec 13 2018). The one that is "Ready to activate" is the one which expired at Dec 13 2018?

I´m just confused, trying to understand this. Sorry for a long post, but it was necessary to explain it.

Thank You guys for any help on this issue.

Are you sure that 2019.20 applies to the SA map? It's entirely possible that 2019.10 is the latest.

I think it does apply to South America map, but I start to think if the 2019.20 is the lifetime version that might be released to LMT units bought in Brazil (mine was bought at amazon.com with North America LMT-S, as this unit is not sold in Brazil). I managed to buy the South America map back on Dec 13 2017, and got the languages files, so now it works fine here in Brazil.

To be honest I didn´t see the 2019.20 map file itself, just mentions of it in some forums, searching the internet. But garmin itself does not clarifies which version I´m buyng, if it matters, or I couldn´t find any official versions history of maps to check that out.

Thanks.

Maybe I´m trying to get something that "it´s not there". But the "Ready to activate" item bugs me anyway. I know I bought two maps, at different moments, maybe those at Garmin Express are those maps, and one of them exprired, and now I can´t download it anymore, maybe that´s the answer to my question....

At this brazilian forum, they even say 2019.20 was released at Oct 2018 (http://gpsinfo.com.br/viewtopic.php?f=213&t=10264) . At another post, they mention 2019.10 was released at May 2018.

I confirmed today that the CNSA 2019.20 file was originated from a brazilian Garmin 3597 LMT device with South America original map. Maybe that version is only delivered to brazilian LMTdevices.