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Error trying to update CN 2019.20 on Computer

I'm trying to update to the new Map Version 2019.20 in my PC. I successfully updated the Map on my Device (Drive5) but I want the PC installed version also (CN 2019.10) to use it with Basecamp. I tried the update on two different PCs (Windows 10, Spring 2018 Release) with no success. It's always the same:
The Update starts (see first Screenshot) and downloads some files, then the progress bar "hangs" while the is some heavy network traffic and after a timeout of a few minutes I get an error message (see second screenshot)
I had no problem updating the last version 2019.10 on my PC.
Of course I'm using the newest GE-Version and I have enough disk space.
So what's going wrong? Any help? ciq.forums.garmin.com/.../1404192.png ciq.forums.garmin.com/.../1404193.png

0 SUSSAMB over 6 years ago

Try going to C:\ProgramData\Garmin\CoreService\Downloads\Map and deleting the files there. It's possible that with the various failed attempts a partial file is preventing a clean install. Once you've done so try again.

0 RainerBer over 6 years ago

Same problem here. Update on 390 is ok, but fails multiple times on a WIN7 and Win10 PC. Deleleting of the download folder doesn't fixed this problem.

Kind regards
Rainer

0 SUSSAMB over 6 years ago

Sorry but when you say same problem just confirm that is trying to install the map to your PC? When it fails what error message do you get?

0 RainerBer over 6 years ago

Yes at Thuesday I tried to install 2019.20 on my PC (WIN7) and on 390. It fails, Map was on the 390 but not on the PC. Yesterday I try it again on WIN10 and Win7 PC without success.
This morning I reinstall GE and try it 2 times with reboot and deleteing download folder between.
Log files with both tries attached . Error message same as in first post.

0 SUSSAMB over 6 years ago

Since it's failing on 2 PCs it may be an account issue, if so you'll need to contact Product Support for help.

0 stoffel65 over 6 years ago

Deleting files C:\ProgramData\Garmin\CoreService\Downloads\Map didn't help also. Strange thing.
Think the problem is caused by an error in the update process itself. Maybe it's country specific and depends on the Garmin server that's been connected

0 Former Member over 6 years ago

Same problem here.Acer laptop running Win10. Install fine on Nuvi device but fails on laptop. Deleting \CoreService\Downlods\Map\Map_Map.EU.2019.20 does not help.
Interestingly the \Downloads\Map folder has large files for all of my previous map updates since 2017. I guess they are no longer required and can be permanently deleted.

Action required by Garmin please?

0 EXPRESSCUSTOMERCARE over 6 years ago

This issue has been reported and actively being researched. We will post here when resolved.

0 Former Member over 6 years ago

Same problem here updating on PC. Complete delete of Downloads directory every time.
Every time log shows an MD5 error with CityNavigatorEuropeNTU2019.20Update.msi :

Garmin.Cartography.MyDownloader.Core.InvalidMD5Exception: After download, MD5 hashes do not match. Expected: 564e8014ac7910f32e90c14c2a53952b Actual: a101bf4662d887216b2deb75a80d5abd

0 Former Member over 6 years ago

Same problem here. It works perfectly to install CityNavigatorEuropeNTU2019.20 on my Zumo 350 but impossible on my
Surface Pro 4 with Windows 10. Updating new maps has been working perfect the last 3 years but now something has happend.