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Nuvi2689LMT not recognised by USB port on new laptop

John
over 6 years ago
I have a Garmin nuvi 2689LMT and it connects to my old laptop via USB with no problems - but time to retire that laptop.

I bought a new HP 15 inch laptop with 2 USB3 and 1 USB2 ports. The Garmin will not connect - The Garmin comes up with e message that it cannot charge and to use the supplied Garmin cable. - but that is what I am using. I also tried several other USB cables all with the same problem. Unless the Garmin is detected (and mounted as an external storage device) I cannot access it with Garmin Express to update it.

To summarise - the Garmin connects to my old laptop (USB2 only), but will not connect to any ports on the new one.

Other devices, such as a thumb drive, External hard drive and USB headset all connect to the USB on the new laptop.

Garmin support says it is a HP problem.

HP support says that if other devices work on the USB ports, it is not their issue.

Help!!!

Thanks

John
  • 0 over 6 years ago
    Well logically if your device and cable connect with no issue to your old laptop it would seem the issue is with your new laptop. I'd go back to HP. Before you do though try the steps in this FAQ

    https://support.garmin.com/en-US/?faq=l0p9W9vsc37NJ3vH2b5pF6&searchType=noProduct
  • 0 over 6 years ago
    Here is an update on my Nuvi to HP USB problem.

    I took my GPS into Bestbuy, where I bought the laptop and did an experiment (with the store's permission).

    I plugged the GPS into an identical model HP laptop and it also failed.

    Then plugged it into three late model but different HP laptops. It failed in each one.

    Then I plugged the GPS into an Acer, Dell, and Levono late model laptops and it worked in each case.

    So my conclusion is that there is an issue in the USB device manager on the current HP laptops that I tested.

    I'll report to Garmin and to HP to see what happens next.

    John
  • 0 over 6 years ago
    Latest update to this HP Laptop to Garmin problem.

    Following a suggestion from Garmin, I tried a powered USB hub - and IT WORKS!

    So given that the connection failed on 5 different model HP laptops (100% of the sample) and worked on Acer, Dell, Levono (100% of sample) and it now works using a powered HUB, the problem seems to be that the voltage supplied at the HP USB ports is low.

    HP seems incapable of accepting a problem escalation that crosses product lines (the see a one laptop warranty issue only), so I will call Garmin again and see if they can escalate with HP at the corporate level.

    John





  • 0 over 6 years ago
    Not sure what you're going to achieve here - your nuvi is probably few years old and its battery must be on its way out by now.

    Which means that it's most likely depleted when you connect it to the PC and needs charging before nuvi can be woken up - but available USB port might not have to have enough power to charge it as far as I'm concerned.

    https://en.wikipedia.org/wiki/USB_(Physical)#POWER

    Alas, it sounds like you've found a solution - using USB hub - I would just stick to it and enjoy.

    Out of interest: what HP laptop is this exactly (model etc.)?