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Segments: "Some files could not be sent to your device"

I created a segment in Garmin Connect and clicked Send to Device. My device is a Forerunner 735XT which I think is doesn't support segments (?). So now I get "You have items ready to install" before syncing and then "Some files could not be sent to your device" immediately afterwards.

I have since deleted the segment from Connect but how do I get rid of the message/error in Express

0 Former Member over 6 years ago

I have the exact same problem and have hunted for an answer and can't find one, help please!!!

0 Former Member over 6 years ago

I have managed to fix it. Just looking at Garmin Connect this morning and found out how to fix it.

On the web browser version of Garmin Connect there is a watch icon in the top right of the screen, click on this. I had a blue dot with a one in it next to the device.

When I clicked on the dot I was given a list of files, one of which is the segment. Next to the segment is an x, clicking on the x it asked me if I wanted to delete the file. Said yes, tried syncing again and it was fixed.

Hope this helps.

Cheers

Jon

0 66fra over 6 years ago

I have same issue with my fenix 5x. I contacted garmin support but I have not been answered. Garmin segments can not be sent with garmin connect on pc

0 Dmytryi over 6 years ago

Here is how to passthrough this point:

Create / Manage your segment using web interface of Connect IQ. (do not try to send to your device here, just make and save all you need).
Using Connect IQ mobile, send segment to your device.

That’s all.