2 x Zumo 660LM don't get seen on 2 pc's

Probably a bad or incorrect cable ...

I have heard of this in other posts i used a normal cable i have had in the drawer for years and have no idea if it will work with data or not, plus i have used a standard garmin cable, this came with the sat nav when i bought it 2nd hand, i'll have a look see if Garmin do one on their site.

All1

Well just ordered the cable from garmin so will give it another go when that gets here.

All1

I too have a Zumo 660 that I purchased new in early 2012. I have been using GE since I have had the 660. I am currently having the same issue with GE. It does not recognize the Zumo when connected. My issue started Monday April 16. I had tried to update Sunday night the 15th but the system was down for maintenance. I had the same problem in October of 2017. That issue cleared in about 3 weeks without having to do anything. Still don't know what caused the issue. I purchased two new cables, a new battery, followed all the suggestions in GE, deleted GE and downloaded another copy but nothing has helped. I use GE with Basecamp and it has worked very well with few exceptions. I emailed Garmin on 4/17 with the problem but have not received a reply. One side note: I also emailed Garmin concerning the 10/17 issue. I had a chat with a person and, in that chat, he told me that Basecamp is not compatible with Zumo! I maintained a transcript of that conversation.

I know many users who use their Zumo 660s with BaseCamp, so not sure what you were told but your Zumo 660 will work with BaseCamp.

This following is the most recent reply that I received from Garmin. Not sure wherein lies the problem.


Hello xxxxx,

Thank you for contacting Garmin International. I apologize and will be more than happy to help you with this. This device is a mass storage device and is not compatible with basecamp; you will need to use mapsource. To see information regarding compatibility, see weblink:



Automotive Devices that are Compatible with MapSource

To download maps to computer and/or download mapsource, please see weblink(s):


Installing Maps to the Computer Using Garmin Express


https://www8.garmin.com/support/download_details.jsp?id=209


Garmin offers the customer loyalty program to upgrade your device and provides a discount for the Zumo 395LM 349.99US/489.99CAD or Zumo 595LM 559.99US/769.99CAD ; to view or compare these device(s), please go to weblink:


https://buy.garmin.com/en-US/US/cOnTheRoad-cMotorcycles-p1.html

To setup the Garmin loyalty purchase option; you may call in at 800-800-1020.


Should you have further questions please contact Garmin Product Support by replying to this email or contact our Consumer Support Line at 800-800-1020 Monday-Fridays 7am-7pm CST.



Thank you for choosing Garmin,
Russell
Product Support - Map Update Team
Garmin International
For 24-hour access to support videos, manuals, FAQs & more, visit the Support Center.

>> Original Message ...
>> From: [EMAIL="[email protected]"][email protected][/EMAIL]
>> To: [EMAIL="[email protected]"][email protected][/EMAIL]
>> Subject: Garmin Express - Device Not Found
>> Sent: 17/04/2018 22:48
>>
>> Web Self-Service Email Form Submission

---

>> [TABLE="border: 0, cellpadding: 0, cellspacing: 3"]
[TR]
[TD]Description:[/TD]
[TD]I have tried all the suggested resolutions: new cable, charged battery, deleting from Garmin Express. It worked fine until after Garmin's last Sunday nights maintenance. This happened last year and self corrected after about four weeks. My computer recognizes the Zumo 660 unit. Basecamp has a problem with connecting. Same issue last year. I don't understand.[/TD]
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[TR]
[TD]Product:[/TD]
[TD]Garmin Express[/TD]
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[TD]Serial Number:[/TD]
[TD]1KJ011782[/TD]
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[TD]Name:[/TD]
[TD]xxxxx xxxxxxxx[/TD]
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[TD]First Name:[/TD]
[TD]xxxxx[/TD]
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[TD]Last Name:[/TD]
[TD]xxxxxxxx[/TD]
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[TD]Phone Number:[/TD]
[TD]xxx-xxx-xxxx[/TD]
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[TD]en-US[/TD]
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[TD]59.0[/TD]
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I did have a chat with Garmin towards the end of last year and they said more then likely broken and wanted to push me to buy no one at a discount and the skeptic in me wonders if something weird is going on here and if it's a "cunning plan" to make us upgrade, just my 2p's worth

All1

This following is the most recent reply that I received from Garmin. Not sure wherein lies the problem.


Hello xxxxx,

Thank you for contacting Garmin International. I apologize and will be more than happy to help you with this. This device is a mass storage device and is not compatible with basecamp; you will need to use mapsource.

That simply doesn't make sense. BaseCamp works with mass storage devices.

I called Garmin support this morning and was connected to a support person/tech (his name was Tim) that provided the following information.

• Open GE with device connected to the computer. Make sure you are using the latest update, 6.3.0.0, then click to add device for click on the device if it is still attached to GE.
  
• If GE cannot find the device, go to the bottom right and click on the GE icon. In my case in was in hidden icons. Click on quit. (I am using Windows 7 Pro 64)
  
• Click on the computer start button and choose the computer folder and open. This will show the connected drives and space available. In my case, I had no available space and that was determined to be the issue.
  
• Click on the Zumo drive to show the folder list and then open the Garmin folder.
  
• Open the subfolder GPX and this will have another folder labeled Achieve. Open achieve.
  
• Delete all files in achieve. The tech stated that this folder only contains old files such as trac back and maybe some old routes.
  
• Check the Zumo drive to see if there is now space available. The tech stated that it does not take much space to add what needs to be added by GE.
  
• Disconnect the Zumo for the computer and replace battery cover. Let the Zumo start then shutdown.
  
• Reconnect the Zumo to the computer then start GE and click add device. In my case, it immediately recognized the Zumo and added it.
  
• The tech had me open BaseCamp. BaseCamp immediately recognized the Zumo and there were no more error messages.
  
• Mission accomplished!!
  

What a simple and straightforward fix in my case. After months, days and hours of trying to get the correct answer and going through countless emails, there is a rainbow. The tech also stated do not hesitate to call Garmin's support 800 number for assistance when needed.

Maybe this will be of some assistance to others in a similar situation as myself.

Well i tried it and all went well untill step 3, when i clicked on computer folder i just saw all my normal drives nothing for the garmin at all, looks like i will have to wait to trial new cable but i must admit i'm suspicious

All1