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Problem Signing in to Express for Marine Charts

Former Member over 7 years ago

New install of Express 6.3.0.0 on a new Dell PC running Win 10.
Click add device, then I'm trying to sign in for licensed marine chart downloads.
I'm prompted for a Vessel Name and a Location in "Vessel Setup"
I enter my vessel name, and the "Your Location" field is grayed out with a spinning indicator as if it's trying to detect a location.
Eventually I receive the following message; "Server Error, We're having trouble communicating with our servers"
I can't proceed past this point to download my purchased marine charts to SD card?
I have disabled all Windows Firewalls but still can't finish the vessel setup.