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Nuvi 2597LMT Bluetooth Phone Not Working

Former Member
Former Member
I can pair my Samsung Galaxy S7 Edge to this device with no problem. If someone calls me, my GPS will ring. If I answer, I cannot hear the caller nor can they hear me. I can call out and connect but again the person I call cannot hear me nor I hear them. I have made sure I have the latest firmware installed. I have tried un-pairing and re-pairing the device. If I initiate the call via my cell phone, the device will pick up on the connection and work perfectly. It is only when the call is either answered or initiated from the GPS itself where it doesn't work properly. When I purchased this device about 3 years ago the phone feature worked perfectly, however it no longer works. Is there a fix for this?