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Garmin Express - There was an error installing the update

I'm trying to update the Routable Cycle Map of the United States 2016.20 on my Fenix 5X but keep getting this error in Garmin Express. Please see attached log files as well.

0 SUSSAMB over 7 years ago

Whatever PC/router/ISP you're using. Call Garmin so they can investigate as troubleshooting issues like this via a forum isn't the best way.

0 Doktorko over 7 years ago

I have the error download failed. Connection ok, disk space enough, really do not understand. I will try reinstall it, that should work

0 lidi.uk over 7 years ago

Same here.

Garmin Express version: 5.7.0.0
Trying to install routable cycle map on Garmin fenix 5x

Service log says:

2017-10-05 20.16.41 (GMT+02:00) | 5643 | E | ServerRequest failed with Error:Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=omt.garmin.com/.../ReportSyncEvent}
2017-10-05 20.16.41 (GMT+02:00) | 5643 | E | Error sending sync analytics report: Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=omt.garmin.com/.../ReportSyncEvent}

So it seems like Express hitting wrong endpoint or something along these lines

0 gasteropod over 7 years ago

This seems to be fixed now if you try to update again.