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Unable to connect to background Services!!!

Former Member
Former Member
Updated to V5.2 and now I get "garmin express unable to connect to the background service and will close" Running Windows 10. Have tried uninstalling reinstalling multiple times, Tried using the Uninstall tool Garmin has pointed others to for problems and removed everything they list. Checked that running most current .net framework. Tried two older versions and still get the same message. Not using base camp, only have a Forerunner 405 and Edge 500. Nothing has made a difference
  • In some cases depending on how the security software is setup along with User Account permissions can cause issues with what has been described. One thing you can try is forcing access to allow the Garmin Core Services to be allowed through to the internet. These steps may help correct some issues that you may be having.

    1. Press the Windows key+R
    2. Type "services.msc" and press Enter
    3. Locate and right-click Garmin Core Update Service
    4. Click Properties
    5. Click on Log On tab
    6. Select This account
    7. Type "Network Service" in the Account field
    8. Remove all text from both password fields
    9. Click Apply, then click OK on the next three prompts
    10. Right-click Garmin Core Update Service and Click Stop
    11. Right-click Garmin Core Update Service and Click Start
  • Former Member
    0 Former Member over 8 years ago
    In some cases depending on how the security software is setup along with User Account permissions can cause issues with what has been described. One thing you can try is forcing access to allow the Garmin Core Services to be allowed through to the internet. These steps may help correct some issues that you may be having.


    Just tried that again and still no go. This is pretty sad Express works on my MAC but not the windows machine. Guess I am going to be stuck taking my devices from the gym computer into the house when ever I want to download the 500 or run updates.
  • Try calling Product Support. Pretty sure this is an issue with your PC rather than Express so should be resolveable.