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Update process not completing

Former Member over 8 years ago

My GPS is a Nuvi 3760. Every time I launch Garmin Express, it says there are two updates for the GPS:

Traffic Text, All Languages, GLX, V1, version 5.8
Proximity Alert Text, All Languages, GLX, version 3.50.

I connect the GPS to the PC, download and install the updates and Garmin Express confirms that the installation succeeded. The problem is that, if I disconnect the GPS, close Garmin Express and launch it again, the same two updates are listed as available. This has been going on for weeks now. How do I fix this?

Thanks,

0 SUSSAMB over 8 years ago

Just ignore it.

0 Former Member over 8 years ago

Just ignore it.

Hum, I've been a software engineer for the last 30 years and, in my opinion, ignoring an error condition is usually not a good idea. At the very least, the Product Development folks should be aware of the issue.

0 EXPRESSCUSTOMERCARE over 8 years ago

Gaetan_Berthold

It is possible that these updates are still zipped on your device. If you connect your nuvi 3760 to your computer and look in the folders on the device, you will probably see a couple zipped folders. I recommend deleting these zipped folders and try the updates again using Garmin Express.

Once the updates are downloaded, disconnect your device and then turn it on. After the device boots up, just leave the device sit for about 5 minutes. Some devices take time to unzip these update folders and if you change screens or start to use the device, it halts the process and the updates do not actually load.

After this has been done, delete the device from Garmin Express, reconnect it to your computer, then add it back. If the update is still offered, there may be some other issue. The device may need to be checked for errors.

If the update still fails to load, contact Product Support for further assistance.

Lisa

0 SUSSAMB over 8 years ago

That's a new one on me, never realised updates came in a zipped folder. Is this new?

0 EXPRESSCUSTOMERCARE over 8 years ago

SUSSAMB

Actually, the Language Text, Keyboards, and some other updates have been sent over via zipped folder for years. Typically, the folders unzip and install the update with no problems but some devices are slower to unzip the folders and sometimes if you just let the device sit after boot up for about 5 minutes, the updates install and the zipped folders delete themselves.

Just as an example, I just updated a Garmin DriveLuxe 50 for the Language Text and Keyboards, both went over as a zipped folder into the Garmin folder. After the update completed, the device deleted the zipped folders from the Garmin folder. Those updates are also no longer offered in Express.

Hope this information helps.

Lisa

0 SUSSAMB over 8 years ago

Thanks for that, very clear explanation ...

0 Former Member over 8 years ago

Update process not completing - Resolved

Hi Lisa,

The provided instructions fixed the issue, my 3760 now shows up-to-date in Garmin Express.

Thank you very much,

Gaétan

0 EXPRESSCUSTOMERCARE over 8 years ago

Gaétan

Glad to hear it, I'll close this thread.

Lisa