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Garmin Express not found - no syncing of activities possible since Dec 28th

Former Member over 8 years ago

I have Garmin Express installed for 2+ years for my Edge 500
No problems uploading activities until a month or two ago and my dashboard would update fine

Now when I try to open Garmin Express, my PC "pings" and cannot find it - even though I have uninstalled and reinstalled it several times

As a result, when I connect my Edge device, no syncing occurs and my activities are then "lost" as the device re-sets having been connected to my PC

Anyone got any ideas what's gone wrong - I haven't changed PC or anything so there's no obvious trigger why it's suddenly stopped working

Many thanks

0 SUSSAMB over 8 years ago

Possibly an OS update has affected it. Do a complete uninstall as explained in this thread https://forums.garmin.com/showthread.php?368584-Express-not-installing&p=942442#post942442 then reinstall Express. Prior to doing so have you tried deleting then re-adding your Edge to Express.

0 Former Member over 8 years ago

Tried that SUSSAMB but still no joy

Firstly, I wasn't able to delete the Edge from Express because of course Express won't open for me

Then I uninstalled Express - the only program listed on my PC was Garmin Express itself - during the uninstall process, I did notice that it was also uninstalling ANT Driver x86 but none of the other programs you listed are on my PC

I then re-installed using the link you provided - noticed that it was the same version as I already had installed

Once that step was completed, I tried to access Express, but alas, same result - banner appears on screen but instead of opening the program, my PC "pings" and the banner disappears.

All very frustrating - so my Edge device captures my cycle rides perfectly, but I cannot see the details on the dashboard

0 SUSSAMB over 8 years ago

Sorry thought Express was opening, if it's as you describe I wonder if this is a scaling issue? Try this:

Open Task Manager (Ctrl + Shift + Escape)
Under Apps, Expand Garmin Express (32 bit) (Windows 8 only)
Right-click Garmin Express
Click Maximize (this opens Express in full screen which looks terrible)
Drag the gray bar at the top of the express window to leave full screen mode

0 Former Member over 8 years ago

Hi SUSSAMB,

Tried that but when I open Windows Task Manager, the only tasks listed are Chrome and iTunes which I had opened earlier

If I cannot get Express to open, how do I get it to appear on the task list ?

Apologies if I'm missing something here !

0 SUSSAMB over 8 years ago

Then it's not a scaling issue :(

Try https://support.garmin.com/faqSearch/en-US/faq/content/9G1aJHKuFmAr5AcXDyFS87

If that doesn't help then not sure what else to advise except to call Product Support

0 Former Member over 8 years ago

Cheers SUSSAMB, appreciate the efforts you've made to assist me with the issue I'm experiencing