Mac/Windows Software

Garmin Express Windows Drive 50LTM Travel Edition Map Version Issue

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Drive 50LTM Travel Edition Map Version Issue

Former Member over 8 years ago

Ok, I just loaded what I thought was the latest version of the MENA (Middle East & North Africa) Maps

GE reports that I have version 2017.20 (Which should be the latest)
Unit indicates that I have 2017.10

Can other TE owners check this out for me?

I should point out, just to try it out I swapped to the NA maps and then swapped back again.
I am seeing similar mismatches on the NA maps.

0 SUSSAMB over 8 years ago

Have you switched off (not just set to sleep) your device and then powered on again? A proper power cycle should resolve your problem.

0 Former Member over 8 years ago

Same version issue as before.

0 Former Member over 8 years ago

Garmin drive 50 lmt travel edition updating problem

I own Garmin drive 50 lmt travel edition. The problems is updating the maps by garmin express .

I can only get the latest map of europe which is 2017.30. But cannot update to the latest maps for the rest maps. For example
The latest map for North america is 2018.10 but the one I can download is 2017.20
The laste map for Middle East &North Africa is 2017.20 and the one I can download is 2017.10.

Please help sorting this issue.

0 EXPRESSCUSTOMERCARE over 8 years ago

I am sorry about the trouble with your map updates. I have created a case to have this looked into and will respond back to this thread once it is resolved.

Jason

0 Former Member over 8 years ago

okay waiting that to be resolved.

thanks

0 Former Member over 8 years ago

Thanks...I am also waiting for a solution.

I did contact Garmin support:
Are you using the latest GE Version? Yes
Have you tried re-updating the maps? Yes

update 1:
They have asked for some more data including screen shots.

update 2:
Garmin is aware of the issue and is working has a "case that is in process to correct this error". They will notify me when the magic happens.

0 Former Member over 8 years ago

I am sorry about the trouble with your map updates. I have created a case to have this looked into and will respond back to this thread once it is resolved.

Jason

Has the problem fixed yet ?

0 Former Member over 8 years ago

I re-pinged them, they basically replied "still working it"

0 Former Member over 8 years ago

I re-pinged them, they basically replied "still working it"

still have not fixed the problem ,, the express loading old maps and showing different version of maps. this is frustrating.

0 Former Member over 8 years ago

Can anyone give us some sort of ETA?