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Updating Express fails

hotdogpartysausage
over 8 years ago
Whenever I try to update Express from either my Windows 7 or Windows 10 PC's I get a Failed Downloading Update message and the express log file has the entry below. The only way I can update is uninstall the current version, manually download the new installer from the web and install all over again. Can anyone shed some light on why this is happening and how to overcome it.

Cheers HD

Express.log extract

2016-12-13 20:24:33.5034 | 1 | E | Failed to download application update
System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Settings.AboutViewModel.<DownloadApplicationUpdateAsync>d__48.MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Settings.AboutViewModel.<DownloadApplicationUpdateAsync>d__48.MoveNext()
2016-12-13 20:24:33.5444 | 1 | W | Exception occurred watching task.
System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Settings.AboutViewModel.<DownloadApplicationUpdateAsync>d__48.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__29.MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Settings.AboutViewModel.<DownloadApplicationUpdateAsync>d__48.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__29.MoveNext()
  • 0 over 8 years ago
    As I mentioned earlier, contact support by phone

    United States

    Monday–Thursday: 8 a.m.–6 p.m., Friday 8 a.m.–5 p.m. Central Time (closed holidays)

    Phone: 913-397-8200

    U.S. toll-free: 800-800-1020

    UK & Ireland

    Monday–Friday: 8:30 AM–5:30 PM Western European Time (GMT/UTC)
    Phone (freephone from UK landline): 0808 238 0000
    Phone (within UK): 03708501242
    Phone (outside UK): +44 370 850 1242

    Others:

    http://www.garmin.com/us/support/contact
  • 0 over 8 years ago
    Here a fix to try... worked for me

    Go to http://support.microsoft.com/mats/program_install_and_uninstall/ and click the Download button

    Click Run in Internet Explorer, or download and open MicrosoftFixit.ProgramInstallUninstall.RNP.Run.exe1
    Click Accept in the license agreement
    Follow the provided instructions to select and uninstall the particular application
    When uninstalling Garmin Express select:
    Garmin Express
    Garmin Express Tray
    Elevated Installer
    Garmin Update Services (skip if not present)
    ANT Drivers Installer x64
    When the application displays Troubleshooting Complete, close the application
    This program will need to be run again for each item on the list to be uninstalled

    1This software is third-party and not created by Garmin. The software is licensed and created by Microsoft.

    Once this is complete you will need to download the GE program from Garmin.com
  • Former Member
    0 Former Member over 8 years ago
    Latest Garmin Express will not start

    I get this error when trying to run Garmin Express on my Win 7 - 64 bit - I am Admin .. it has worked before .. Able to do a unistall and a resinstall .. still same problem. Reboot etc... still no joy ...

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: express.exe
    Application Version: 5.1.1.0
    Application Timestamp: 587d30dc
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.23572
    Fault Module Timestamp: 57fd0379
    Exception Code: e0434352
    Exception Offset: 0000c54f
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    ----------------

    Appreciate the help !

    Best regards

    Jan
  • 0 over 8 years ago
    Try using the Microsoft Utility to completely uninstall Garmin Express. This software is third-party and not created by Garmin. The software is licensed and created by Microsoft.

    https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

    When uninstalling Garmin Express select as necessary:

    •Garmin Express
    •Garmin Express Tray
    •Elevated Installer
    •Garmin Update Services (skip if not present)
    •ANT Drivers Installer x64

    Then install Garmin Express directly from http://download.garmin.com/omt/express/B/GarminExpressInstaller.exe
  • Former Member
    0 Former Member over 8 years ago
    Still no joy

    Hi,

    Thanks for your reply - I have just tried that ... still the same error ... :-(
  • Former Member
    0 Former Member over 8 years ago
    Problem solved

    I contacted Garmin in UK - They solved the problem .. what they told me to do :

    Delete the user configuration folder:
    1. Press the Windows key + R
    2. Type %localappdata%
    3. Right-click the Garmin_Ltd._or_its_subsid folder
    4. Click Delete
    5. Click Yes if prompted to confirm the deletion
    Install Microsoft .NET Framework 4.6.2 (Windows Vista, 7, and 8 only):
    1. Go to http://www.microsoft.com/download/details.aspx?id=53344
    2. Follow the instructions to download and install the update
    3. Restart the computer after installing
    After following these steps, Garmin Express should launch successfully.

    and it did .... :-) Happy Garmin user
  • Former Member
    0 Former Member over 8 years ago
    I have had this issue off and on. Works for a while, then magically the "update fail" re-appears.


    I just go to Garmin and download and install the new version. It seems to remove and over-wright the old version.

    I will try clearing the %localappdata% next time to see if that helps.
  • Former Member
    0 Former Member over 8 years ago
    good to know

    Hi,

    My issue was that installing the latest version manually - did not resolve the issue ... I even tried the Microsoft uninstall utility ... Rang Garmin and they suggested what I just posted .. and that did the trick ... Maybe it was the latest NET update or the removal of old data or both that did it ... anyway ... now it works ... lets see for how long :-)
  • 0 over 8 years ago
    Fix

    Follow this then go in to your regedit to software and delete Garmin then reinstall


    https://support.microsoft.com/en-gb/...led-or-removed

    When uninstalling Garmin Express select as necessary:

    •Garmin Express
    •Garmin Express Tray
    •Elevated Installer
    •Garmin Update Services (skip if not present)
    •ANT Drivers Installer x64

    Then install Garmin Express directly from http://download.garmin.com/omt/expre...sInstaller.exe