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Two users, different GPSs, rides sync to wrong account

Former Member over 8 years ago

This brain-damaged piece of software can't cope with two users, each with a different GPS, sharing a PC. PC is running Windows 10 x64 with the latest 5.1.1 version of Garmin Express installed. I have an Edge 1000 and my wife has an Edge Explore 1000. I login to Windows using my userid, connect my Edge 1000, run GE, add the 1000, connecting GE to my Garmin account, sync. So far so good.

My wife then logs into Windows using her userid, connects her Edge Explore 1000, runs GE, adds the Explore 1000, connecting GE to her Garmin account, syncs. Still OK

However, the next time I login to Windows, connect my Edge 1000, and sync, it syncs the ride(s) to my wife's Garmin account, not my account. And the same happens in reverse when I change GE back to my Garmin account and my wife then logs in and syncs her Edge Explore 1000.

Furthermore, both GPS units show up in GE regardless of who is logged in. If I'm logged in to Windows, I see both of the GPS units in GE, and if I remove my wife's Edge Explore 1000 from GE, when my wife next logs in, the Explore 1000 is missing when she runs GE and has to be added again.

Seems like Garmin's programmers are still stuck back in the days of Windows 3.1, when there was no concept of per-user accounts and profiles in the operating system...

0 Dr Phil over 8 years ago

Then they must have it different in Windows. My wife and I both have our 920XTs connected to a single instance of GE. Each device is connected to our separate GC accounts. Irrespective of who is logged into the computer, the data for each separate device will go to separate accounts.

Are you sure that you have the devices set up in GE correctly? Rather than using GE under separate users in Windows, try adding both devices to a single instance of GE. You should be able to choose which GC account goes with which device.

0 pshare over 8 years ago

I agree with Philip. I also have multiple devices linked to multiple accounts and it works flawlessly.
I actually go a bit further. I have a vivofit that is linked to one account in Express and a different account in GCM. I never have issues.
The only problem I have is that after I go to one account on the web, the next time it will return to that account.
I have to logout of web Connect and relog in to the other account or go into Connect from Express.

You should check your settings for each device.

0 Former Member over 8 years ago

Well, I deleted both GPSs from Express, then added them back with the correct accounts (used exactly the same procedure and accounts as previously). This time, it seems to have worked correctly - each GPS is now syncing rides to the correct account.