I just got a new Drive 60LM to replace our previous one which unfortunately was lost (long story!). When I connected it to my PC, there seemed to be a problem with the map update, which I eventually resolved by updating Garmin Express from 3.2.29.0 to the latest download, 5.1.0.0. This fixed the map update issue and all is working well.
HOWEVER, Express now informs me that it can "no longer be used" for custom vehicle and voice updates (even though it presents a large button with that label). On our past two (U.S.) Garmins, we have really enjoyed loading Karen's Australian voice instead of the built--in American ones.
How can I get Karen (Real Directions version) downloaded onto our device? This makes me regret the loss of our previous 60LM even more!
ETA: NEVER MIND. Another button on Express for Tools let me install the complete English language pack, including our beloved Karen (my wife and I often joke about going on vacation as a "threesome" and just call our Garmin "Karen" when referring to it).