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Updating map fails to complete - nuvi 2447lmt

Former Member over 8 years ago

Since the switch to updating safety cameras etc directly through Garmin Express (and not through a web browser) things seem to have gone OK. Until this weekend and a Software Update / Map Update.

Garmin Express downloaded a 'software update', safety camera info, and a new European map - ca 4GB of download - to my PC, albeit in many discrete 'chunks' rather then a smooth single download. However it never completed the remainder of the operation (transferring & installing to my Nuvi 2447LMT) - after over 6 hours it was still displaying "Step 2 - Preparing for Installation". Negligible activity was shown by Task Manager. BTW I am using an up-to-date copy of Windows 10 Pro.

I had no option but to disconnect - and thankfully the Nuvi is working, and is still showing safety cameras. However I have no way of knowing if it is using the new map, or if the safety cameras database has updated.

Any help greatly appreciated.

MIKE SHEFFIELD

0 SUSSAMB over 8 years ago

Well you can check if it has the new map by looking in Settings, Map & Vehicle, myMaps

However it sounds like Express has stalled in transferring the data to your device. Why can be difficult to determine but one reason can be lack of space on the device, how much free space is showing?

0 Former Member over 8 years ago

Apologies for the delay in continuing this thread - my wife's been in hospital for a whole knee replacement and is recuperating at home under my care.
Spare time has been at a premium.

After many attempts I seem to have solved this problem. :D

Rather than leave Garmin Express to load both updates (Cyclops safety cameras and new map) I attempted to install only the safety cameras. Success! Then attempted to install the new map - further success. Just why Garmin Express cannot figure out itself to "do one thing, then the other" is a question for another day perhaps.

However - you had queried the memory available - which proved to be 2.61GB, with a map size of 3.9GB. In case this actually was the problem, I obtained a 16GB microSD card, quick-formatted it for FAT32 (as the FAQ's suggest), and inserted this. My Nuvi2447LMT appears to have totally ignored this however, as it still shows (now) 2.58GB available memory - and there's no mention anywhere of the microSD card. :(

How come?

Mike Sheffield

0 SUSSAMB over 8 years ago

It won't show the card. You really only need a card when Express tells you one is needed, and that's unlikely for a while with over 2Gb of free space.