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Unable to connect PC to Zumo 345LM

Former Member over 8 years ago

I already have a Garmin Express account with a registered Nuvi 1440, this device receives regular map updates. I just bought a Zumo 345LM and after signing in to my account, I attempted to register the product, unfortunately no recognition by Garmin Express. I deleted the existing Express software and re-installed with the latest version 4.5.0.0 and I am only using genuine Garmin USB cable as supplied with the Zumo 345.

Unfortunately no recognition of the device but I did check the hidden device files on the PC and the 345 is visible but not on Garmin Expresss.

This seems to be a repeat of the experience with the Zumo 550 but with another PC, the new computer is a Dell running Windows 7. With the Zumo 550 I had to take it down to Garmin UK and it was returned after an hour but without any explanation, at least it was working.

Tim

0 SUSSAMB over 8 years ago

That's very strange IF you're using the same USB port and cable as for your 1440?

What you could try is to switch it to mass storage mode

https://www.youtube.com/watch?v=xtyncOj8b6M

0 Former Member over 8 years ago

Hi,

I use the USB cable supplied with the Nuvi 1440 only with the Nuvi 1440, when I tried to register the Zumo, I used the USB cable supplied with the Zumo. The USB cables appear to be different.

Only the USB port was the same.

Tim

0 SUSSAMB over 8 years ago

Well I'd try the 1440 cable, if it works you know it's a cable issue. If it doesn't, try mass storage as suggested.

0 alandb over 8 years ago

Does the zumo 345 have a powered mount ... I am thinking it does. If so, make sure you are connecting the computer directly to the USB port on the device and not going through the powered mount/cradle.