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How to prevent Express from deleting downloaded activity files?

Former Member over 8 years ago

I'm not sure if those things are related, but after upgrading Edge520 to the latest firmware 7.0, all my activity files that was stored locally at:

\Garmin\CoreService\Devices\[MyEdgeID]\Sync\FIT_TYPE_4\

were deleted :eek: The part of the files are still present in the device internal flash memory, but many was completely lost :(

My question is: how to prevent Express from deleting local activity files in the folder listed above?

PS: I'm also own the 910XT watch and files downloaded from the 910 was not deleted.

0 EXPRESSCUSTOMERCARE over 8 years ago

ABURLAKOV

Only activities that have not successfully uploaded to Garmin Connect should be in that folder. You can download any of your activities from Garmin Connect:

Open the activity in Garmin Connect
Click the Gear icon in the top right corner
Click Export Original

Jason

0 Former Member over 8 years ago

Hmm... But before the recent updates, it always kept local files in place. Even if the file was successfully transferred to GC. Strange thing! :)

I know about the function of downloading files from GC but what if I lost about hundred of files?

If I understand you right, to get my fit file I should first upload it to GC, and then download it back? It's pointless. Don't you think?

It's not a big problem with Edge device because it's internal memory is accessible via USB. So, I need just copy activities into a safe place. But in case of 910xt it's becomes a royal pain :)

I think the GE should have a switch somewhere in the Settings to disable local files deletion.

0 EXPRESSCUSTOMERCARE over 8 years ago

ABURLAKOV

As Jason said, the location you referenced, \Garmin\CoreService\Devices\[MyEdgeID]\Sync\FIT_TYPE_4\, is where pending files to upload to Garmin Connect are kept. This folder should be empty after a successful upload to Connect. Archived files are stored in a different location on the computer. The location is in our FAQ:

Location of stored activity files after ANT+ transfer to Garmin Connect

Lisa

0 Former Member over 8 years ago

But in my case there is no such folder for the Edge device. The path

C:\ProgramData\Garmin\GarminConnect

has only one subfolder that corresponds to 910xt watch and there is no folder for Edge 520. This is why I referred different path in original message.

0 EXPRESSCUSTOMERCARE over 8 years ago

ABURLAKOV

That is correct. Because files are archived on the actual USB Mass-storage fitness devices, they are not archived by Garmin Express to the computer. If you want to archive them, you need to copy them from the device to a folder on the computer manually. That is one of the differences on how Garmin Express works with ANT devices vs Mass-storage devices.

If you would like to see this changed, you will need to post the request on the Garmin Have an Idea? website.

Lisa