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Garmin 235 Re-authentication loop

Former Member over 8 years ago

I have just bought a Forerunner 235 and am having difficulties with the software updates via Garmin Express. In fact, it has never worked despite multiple reinstalls.

When I connect the watch, GE says there are 5 updates available. After an attempt to install, the program keeps asking to re-authenticate. This is a never-ending loop. Extremely frustrating. I am using Windows 10.

Further to this, the watch never syncs with my android phone. It gets stuck every time and errors.

Please help.

0 Garmin-Brett over 8 years ago

Typically when updating software through Express it will both sync your data and anything that qued up in Connect before installing the software. I would try clearing your sync que in Connect and see if that resolves the issue.