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Please update fenix 3 error

Former Member over 8 years ago

Hello I just received my fenix 3 today, and it is not letting me download apps or watchfaces from the connect IQstore or Garmen Express. I get a please update your fenix 3 using garmin express error message. Well I tried that and Garmin Express is telling me that the watch is up to date version 7.20.
Any way to fix this??
Thanks

0 EXPRESSCUSTOMERCARE over 8 years ago

LastJumboAlive

I checked with our Outdoor team and there is no known issue like you are describing here. Try deleting the device from Garmin Express and add it back:

Removal of a device from Garmin Express

If you still receive the prompt to update the device before those Connect IQ apps or watch faces, contact Product Support by phone for further assistance.

Lisa