JUST EMAILED SUPPORT - 3 business day reponse time!?!? So trying here...
I bought a Nuvi 1370 SatNav in May 2012 with Full Europe, USA and Canada maps. In 2014 I updated the maps, but due to space limitations I could only install Canada and Border states. I'm not sure what software I used to do this and have rebuilt my PC since.
Tomorrow I travel to Colorado and therefore I am attempting to reinstall the Full USA maps again. I don't have any record of having registered my device in the past, and therefore it seems I need to pay £94 to access the latest maps, which I have done. I had a problem with the download after purchase to do slow USB connection to the device. However, I can now find no way to access the maps I have paid a small fortune for. When I login to the Garmin site (with the email in the Contact Information) I can see them listed under MyMaps, with a link to install Garmin Express. When I run Garmin Express and connect the device I am given the option to update the existing maps. However, there is no facility to sign in the application to the Garmin site in order to download the new maps I purchased.
I have a number of issues here:
1) The device was provided with insufficient storage to download the full updates in 2014 and I was therefore forced to downgrade.
2) As a result I am no longer able to access updates for the maps I originally purchased.
3) Therefore I have been forced to purchase a new license for map updates, at almost the same cost of the original device.
4) I am unable to install the maps I just paid for a second time! Your application does not contain the feature that your website claims.
5) You apparently have no weekend support, so I will not be able to resolve this before I travel.
6) I have wasted about 2 hours trying to sort this out.
