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Windows 10

Former Member over 9 years ago

I have issues with my Edge Touring Plus but it is impossible to email technical support because the site as to “identify which device from the list below” but doesn’t show a list below and therefore does not process the email.

My problem is that the device is not recognised by Garmin Express on my PC which runs on Windows 10 and so I cannot update the maps or link in through to Garmin Connect. It is recognised on an old PC running Windows 7 but that PC is out of date with the internet browser and will not download the map update.

Please advise if there is a fix for Windows 10.

0 EXPRESSCUSTOMERCARE over 9 years ago

Algorfa,

I'm sorry about the issues you are having with the new computer. Garmin devices should be recognized on Windows 10 using Garmin Express. Please follow the steps in this article to resolve the issue: Garmin mass storage or MTP device not detected by Windows applications

If you continue to have issues, contact Product Support.

Ryan