vivofit doesn sync

MarkSDavies

I am sorry you keep having to install Garmin Express to sync your vivofit. This definitely is not normal for the program. However, from this message, we really don't have enough information about your issue to advise you well. please answer the following questions so we can help you:

• What is your computer's operating system?
  
• Is the computer a laptop or desktop?
  
• Is your internet connection using WiFi or is it wired?
  
• Are you the Administrator of the computer?
  
• Are you getting any error messages and what exactly do they say?
  
• What steps are you performing to try syncing?
  

Once we know more about your specific issue, we should be able to assist better. thank you for your patience.

Dave

Windows 10 pc using wireless router. sync by pressing button on vivofit. Now I can't sync at all even after downloading the software. I am the administrator.

MarkSDavies

I recommend performing a full uninstall using Microsoft Fixit. The instructions to do so are in the following FAQ:

.msi file not found when updating a Garmin Software Application

If this does not resolve the issue, I recommend contacting Product Support by phone for further assistance.

Lisa

loose data with the uninstall??

I just upgraded to Windows 10 and my vivofit is not syncing. By un-installing & re-installing, will you loose any of your history? or because it's browser based, as long as you continue to use your currently log-in, you'll still have your history?