This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Express upload fail of FR910XT activity

Former Member over 9 years ago

I have an 11 hour activity that despite Express saying synch complete has not been uploaded to Connect or the file downloaded to my PC. The data is on the watch I can see the lap info and course etc. Support were unable to help at all. Hopefully there is a way of forcing express to re-download a file it believes has already been downloaded or all of them on the watch. Failing that where can I get a copy of ant agent (windows 10) as I have seen on another thread there is an upload option to manual transfer files. All links for Ant Agent download now appear to be dead.

Any help appreciated, really don't want to lose this file. Thanks

0 EXPRESSCUSTOMERCARE over 9 years ago

GCHAPIII

You can try the Force Send option on the device to resend all previously sent files to Garmin Connect via Garmin Express.

How can I resend my history from my wireless ANT+ watch to my computer?

Before performing the Force Send, I recommend deleting all activities on the device that have already been uploaded to Connect. The memory on these devices is finite and it is possible that there is not enough free space on the device to properly create and send this .fit file for the activity to the computer and Garmin Express.

If the activity still does not sync, contact Product Support by phone for further assistance.

Lisa

0 Former Member over 9 years ago

Thanks very much Lisa that has done the trick. :D
Shame support don't know how to re-transfer files, they even went off to speak to the software team so they tell me!

0 EXPRESSCUSTOMERCARE over 9 years ago

GCHAPIII

I'm sorry that information was no provided but am glad to hear it is resolved. I'll close this thread now.

Lisa